Confidential Counseling For Staff and Their Eligible Family Members
Provided through the Employee Assistance Program (EAP)
IRC’s EAP will transition back to the previous provider, Konterra, on October 1, 2025. Full details and access information will be shared soon, and this page will be updated accordingly.
IRC offers an industry leading counseling benefit which is available to all employees and their eligible family members. Called the Employee Assistance Program (EAP), this benefit entitles all IRC employees and their family members (including children aged 16 and up. *Age eligibility varies by country) to access up to six sessions of counseling for a given concern, with no limit to the number of concerns which can be discussed each year.
EAP support is administered by TELUS Health, an organization staffed by professionals who operate independently from your employer. TELUS Health also operates through global partners and affiliates in locations where its direct network may not be available. Counselors in the network are experienced master’s level professionals (or equivalent).
This benefit is provided at no cost to the employee or family member and is 100% confidential, with no personally identifying information about the individuals who use the service or the contents of what was discussed ever shared with the IRC.
Access is direct and easy:
IRC staff and their eligible/household family members can book their sessions directly, with no mediation from the IRC required. Simply reach out to EAP directly through the country-specific online login and intake details. See access information below.
Depending on your country, you connect with EAP by*:
Call Country Helpline
Free phone intake is available in many countries with country-specific contact numbers. Please refer to your country’s EAP flyer for details.
Online Platform
Access services through one.telushealth.com. *Country-specific IRC login details are required. Refer to your country’s EAP flyer for details. Online appointment scheduling is only available in USA.
Email
Available in specific countries for scheduling support. Please refer to your country’s EAP flyer for details.
Smart Phone App
Download the TELUS Health One mobile app on Apple Store or Google Play to get started! *Country-specific IRC login details are required. Refer to your country’s EAP flyer for details.
How it Works
Using the intake info included in the country-specific flyers linked here, contact the EAP at any time by using your country’s intake contact details to provide your preferred time to speak with a counselor and your preferred language for the session.
Please note that an initial session with a counselor typically takes place within one week after contacting the EAP, though this may vary depending on location and provider network. IRC employees or eligible family members may also choose a later appointment based on their preference.
*For urgent or emergency situations, please contact the EAP’s helpline for your country or your doctor/local crisis helplines for immediate assistance. The custom email intake available in select IRC countries is not designed for urgent support.
Have a question about IRC’s EAP? Please reach out to DutyOfCare@rescue.org for assistance.