Confidential Counseling For Staff and Their Eligible Family Members
Provided through the Employee Assistance and Resilience Program (EARP)
Working in high-stress and demanding environments, such as the humanitarian sector, presents a unique set of stressors that can impact the health and wellbeing of employees. IRC offers industry-leading counseling benefits, which are available to support all employees and their eligible family members. Through the Employee Assistance and Resilience Program (EARP) benefit, all IRC employees and their eligible family members are entitled to access up to six sessions of counseling for a given concern, with no limit to the number of concerns which can be discussed each year.
This benefit is provided at no cost to the employee or eligible family member. It is entirely confidential, with no personally identifiable information about the individuals who use the service or the contents of their discussions ever shared with the IRC. The EARP is provided by the KonTerra Group, an organization staffed by professionals who are entirely independent of the IRC.
How can EARP support you?
The EARP is designed to address the unique environmental and organizational stressors experienced by employees working in the humanitarian sector. The service is tailored to provide support and meet the needs of employees and their family members who are dealing with stress, extreme conditions, and, in some cases, traumatic events. Its overall aim is to strengthen individual resilience in a targeted and strategic manner. Through the EARP, you can connect with specialists who can help you cope with these stressors, build your resilience, and thrive personally and professionally.
Key Service Features:
- Scheduling is available by email, an online intake form, or the KonTerra CONNECT APP for all locations. Telephone scheduling is only available within the US.
- Sessions can be delivered over video, phone, or in person. Please check the availability of in-person support in your area when you contact KonTerra.
- Support and resources are available in many languages.
- Available to your eligible family members (aged 17 and above).
How can you access the EARP?
Access is Easy! To book a remote counseling session or an in-person counseling session (if available in your area), reach out to Konterra through one of the following methods. No mediation from the IRC is required.
Send an email to the global email address:
IRC@konterragroup.net
Online Intake Form
Submit a request through the online intake form
Smartphone App
Download the KonTerra Connect APP for iOS or Android
to get in touch!
Call +1.800.658.0952
Phone intake for USA only
Using the one of intake methods, contact KonTerra at any time. In your initial communication, share the best date/time for your session, if you have a preferred gender of a counselor, and your preferred language. KonTerra will then respond within 24 hours to assist in linking you with an appropriate counselor.
Important Note: EARP is not a substitute for psychiatric care or medical treatment. If you may require long-term therapy, psychiatric evaluation, or medication management, please check with your local health insurance provider or local mental health services. For urgent or emergency situations, please also contact your doctor/local crisis helplines for immediate assistance. The EARP is not designed for urgent or emergency support.
Have a question about IRC’s EAP? Please contact DutyOfCare@rescue.org for assistance.