Confidential Counseling For Staff and Their Families

Provided through the Employee Assistance and Resilience Program (EARP)

IRC offers an industry leading counseling benefit which is available to all employees and their family members. Called the Employee Assistance and Resilience Program (EARP), this benefit entitles all IRC employees and their family members (including children age 16 and up) to access up to six 1 hour sessions of counseling for a given concern, with no limit to the number of concerns which can be discussed each year. This benefit is provided at no cost to the employee or family member and is 100% confidential, with no personally identifying information about the individuals who use the service or the contents of what was discussed ever shared with the IRC.

Diverse external network:

Counseling through the EARP is provided by a large network of clinicians from around the world which is operated by the Konterra Group, a humanitarian-specific psychosocial care provider. All therapists in the network must be masters or doctoral trained, locally licensed, have a trauma specialty, and have worked at least 2 years in emergency or low resource settings. Located in more than 100 locations globally, the counselors in this network provide IRC staff and their families with unparalleled choice to select the gender, generation, race/ethnicity, language, and sub-specialty of their counselor to support a good therapeutic fit and improve the relevance of care.

Access is direct and easy:

IRC staff and their family members can book their sessions directly, with no mediation from the IRC required. Simply reach out to Konterra directly through any of the below methods. In your initial communication, please share your preferred day and time to meet, whether you prefer remote or in person counseling (where available), and any specific requests you have around the counselor (Ex: gender, race/ethnicity, generation, language for the session, counselor sub-specialty). A Konterra representative will be in touch within 24-48 hours to schedule your session.


Smart Phone App

Use the KonTerra Connect smart phone app, which is available for download at the Apple Store or Google Play

Call 1-888-851-7032

phone intake for USA only


Please note that an initial session with a counselor typically takes place 1-3 days after contacting Konterra. For this reason the EARP should not be used for acute mental health emergencies. Please reach out to local emergency services in your area if you are in crisis and need immediate support.

Have a question about the EARP? Please reach out to for assistance.